72% of foreigners would like to work for a delivery service and want at least 200,000 yen per month
YOLO JAPAN Co., Ltd. (CEO: Taisuke Kaji, Tokyo headquarters: Minato ward, hereby referred to as YOLO JAPAN), Japan's largest media outlet for foreigners living in Japan with over 130,000 users from 226 countries, conducted a survey regarding delivery services in Japan.
※Survey period: September 30, 2019 - October 30, 2019
Number of participants: 915 people from 94 countries
[TOPICS]
1. 72% of participants would try working for a Japanese delivery service
2. Main concerns regarding the job are language, familiarity with the area, and communication
3. The topic of language, important as a user too
4. Logistics overseas
1. 72% of participants would try working for a Japanese delivery service
Despite only 10% (89) of the survey participants having experience working for a delivery service, 72% (656) participants answered that they want to try working for a delivery service in Japan, or that they would want to if the pay was good.
Among those participants, the most popular answer for desired monthly pay was 200,000 to 290,000 yen with 42% (277) of the participants, followed by 300,000 to 390,000 yen (21%/141 participants) and 180,000 to 190,000 yen (11%/69 participants). The most popular types of jobs that participants wanted to work were bicycle delivery services like Uber (39%/259 participants), drivers (28%/182 participants), and motorcycle deilvery (26%/174 participants). Reasons for participants' preferred type of job included, "I want to stay in shape" (Norway, 20s, female), "I want to see various different places in Japan" (Vietnam, 30s, male), "I like riding my bike. I'm studying engineering, so I'm interested in logistics management as well" (Argentina, 20s, male), and "I want to do it as a side job to make more money" (Indonesia, 30s, female).
2. Main concerns regarding the job are language, familiarity with the area, and communication
Regarding the question of whether participants had a driver's license that permitted them to drive in Japan, 29% (269) of the participants answered yes, and 34% (311) answered that they were planning to get one, meaning over 60% of participants could potentially work as drivers.
On the other hand, regarding the question of whether participants had any concerns with the job, 47% (432) answered "language," 36% (332) answered "familiarity with the area," and 35% (324) answered communication. Many people were concerned about communicating in Japanese and navigating areas that they weren't familiar with.
3. The topic of language, important as a user too
Regarding the question of whether participants liked Japanese delivery services, 98% (893) answered "yes." In particular, they liked that "services were fast and on schedule," that "services were friendly, polite, and safe," and that "you can request redelivery."
The top 3 most often used services were Japan Post (85%/778), Kuroneko Yamato (74%/675), and Sagawa Express (54%/498).
However, regarding the question of whether participants had suggestions or areas of improvement for Japanese delivery services, many people had suggestions regarding language, such as "more languages on their website" (Brazil, 20s, female) and "more delivery staff who can speak English" (Philippines, 30s, female).
Other ideas to solve labor shortage and improve services were offered based on participants' home countries: "They should set up a system that sends customers a notification before their delivery so they won't miss it" (England, 30s, male), "Uber and other delivery companies should partner up for more efficiency" (Indonesia, 20s, female).
4. Overseas logistics
Regarding the question of whether participants had delivery services in their home country that weren't in Japan, there were many answers about services that used digital technology: "A bike delivery service app that lets you order food, dry cleaning, home delivery, or housework services" (Vietnam, 20s, female), "A delivery service using drones" (USA, 30s, female), "An express delivery service for food and online shopping. It's used everyday in China" (China, 20s, female), "A service that tells you the delivery time on social media. If you're not home, they'll put your package in a safe place and send you a picture" (South Korea, 30s, female).Hiring foreigners in Japan would not only increase English-speaking staff, but bring in new solutions and services.
YOLO JAPAN aims to continue expanding its services, while referencing the views gathered in our surveys, in order to offer better support for foreigners living in Japan.
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