FAQ

We are sorry to say that we do not renew or provide support for Residence Cards at present.

If you forgot your password, you may reset it from the link below.
https://www.yolo-japan.com/en/recruit/reminder

Please contact YOLO JAPAN.
https://www.yolo-japan.com/en/inquiry/input

You may change your Profile Information from here.

If you would like to delete your account, please do so from the link below after logging in.
SIGN IN

If you do not yet have an account with us, please register first.
Upon registering you will receive an email. From there, please complete your full registration.
After finishing your registration, please access "Profile Settings" from the "My Page" button and fill in the necessary information. After entering in your information, you will be able to apply for different jobs from the "Apply" button.

For information regarding the application process please click the link below.
https://www.yolo-japan.com/en/about/flow/

You may include this information in the Self-Introduction, or the Video Resume.

Unfortunately, at the moment applications cannot be accepted from overseas. Only foreign residents in Japan who have a Residence Card with permission to work or Japanese permanent residents may apply.

Unfortunately you cannot re-apply. If there is another position you are interested in, please apply for that position after reading over the details.

Scout is a feature that allows companies to directly reach out to you for potential interviews.
You can check the scout process here.

Turn on Scout on Scout page.

To get scouted, make sure to fill out in detail the following three sections on User/Scout Information page.
①Latest profile information
②Educational background and work experience
③Desired job requirements

Read through the scout job requirements.
If you are interested in an interview, click apply in the job posting.
You can check the scout process here.

Company representatives
They will send you scout after reviewing your profile, so it is important to write a compelling profile.

Make sure to fill out in detail the following three sections on User/Scout Information page.
①Latest profile information
②Educational background and work experience
③Desired job requirements

There is no deadline.
However, you will no longer be able to apply once the scout job posting is closed.
Since you don't know when it will close, apply as soon as you receive a scout.

Open the scout job posting and click the "Decline" button.

In the event that you absolutely must change the time, please make sure to call the employer directly XX days before the scheduled interview date. You can find the store's phone number in the details of the job listing.

The best times to call
restaurants: 14:00 - 17:00
retail shops: 14:00 - 16:00
For others or general companies, please check the reception hours.

In Japan, punctuality is extremely important.Let's make an effort to do things 10 minutes earlier than you usually would.
In the event that you are going to be late due to a train delay, please contact the store directly as soon as possible.You can find the store's phone number in the details of the job listing.

This may vary depending on the job ad. Please see the details in the job ad.

A Video Resume is a video that gives you the opportunity to share your personality, your hobbies, or why you would like to work for a particular company. This video can be seen by people in the company you apply to, so you will be able to highlight positive aspects about yourself that could not be included in the Profile.
For more details please click here.

Most of the companies seeing your video can only speak in Japanese. Please try to use Japanese as much as possible.

This is a service where the “Company” pays or sends money to “The individual” through the Seven Bank ATM and the Seven Eleven cash register. In principle, this service may be used 24 hours a day for 365 days.

To find out how to receive your payment from the Seven Bank ATM, please see here for information on how to operate the Seven Bank ATM machine.

After completion of work, we will send you an email regarding the collection of your reward after the 15th of the following month. Please enter the information contained in the email at a Seven Bank ATM to receive your reward.*Depending on your email settings, emails from YOLO JAPAN may not be able to reach you. After checking your email settings, please go your Junk/Spam Folder to make sure that none of our emails are in there.*If you have specified a domain, please cancel it. Otherwise, please register your domain designation reception so that you can receive e-mails.

You can use any Seven Bank ATM in the country 24/7/365. In order to collect the coins，you must go to a Seven Eleven register. If your reward includes coins，we recommend that you use a Seven Bank ATM that is located inside a Seven Eleven store.

Please bring the Coin Payment Slip to the register.

If you haven't received your coins yet， you can reprint the slip at a Seven Bank ATM. If the collection period has passed，you will not be able to reprint it.(Collection period: 5 years from when you first print the Coin Payment Slip)

Please check the Seven Bank homepage.

You cannot charge all of your pay directly into your Nanaco card. After receiving cash from the ATM，please charge your nanaco card. (However， you cannot charge more than ¥50,000 into your Nanaco card).

The collection period is 30 days after the email was sent out.