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  4. [Recruiting customer support members to connect overseas and Japan!] Jobs where you can make use of English
  5. [Recruiting customer support members to connect overseas and Japan!] Jobs where you can make use of English

本社

This translation uses a translation tool

[Recruiting customer support members to connect overseas and Japan!] Jobs where you can make use of English

カスタマーサポート

  • Monthly Salary ¥230,000 ～ ¥298,000
  • Full-time job
  • Business level (Equivalent of N2)
  • Shinjuku Nishiguchi　新宿西口 Shinjuku　新宿 Seibu Shinjuku　西武新宿 / Tokyo
#No Smoking/Separated Smoking Area #Lively Workplace #Foreign Staffs Employed #Experience in Hiring Foreign Staff #Work While Learning Japanese #Multinational #Work As A Team #Enjoy Working With People #Training System #Full Benefits #Long-Term Work Welcome #Urgently Recruit

Company's strengths

[Business description]
■Telecommunication business for foreigners living in Japan
■SIM card sales/WiFi rental service for tourists visiting Japan
■Wifi rental service for Japanese people traveling overseas
[Our Vision]
Open and Global Company
～Towards a future where there will be no boundaries between the world and Japan～
We aim to be the company that is the most open to the world in Japan. The ideal world we think of is talking about all nationalities, races, and languages
It is a world where people can live without any inconvenience, no matter where in the world other than the country where they were born and raised. The journey I'm going on
Realizing globalization in the true sense of the word without being bound only by lines and communication is our concern.
[Company Culture]
There are many employees who grew up in various countries, cultures, and religions, and it is a culture that respects diversity.
[Founding Thoughts]
The president went to America after graduating from high school. I felt that the communication environment was very inconvenient not only overseas, but also when I returned to Japan, so I started a company with my childhood friend. Communications from now on
We plan to develop a variety of services so that we can provide a stable environment that does not feel any inconvenience, not limited to businesses, but everyone who crosses national borders.

Work contents / remarks

[Overview]
★ We are developing services so that people think “I'm glad I came to Japan”
We share various opinions and build services in a global environment where there are many members with an international background.
We are looking for members who can make use of their skills and work together to build services for a future where there are no boundaries between the world and Japan
I will do it.
[Job Description]
■For foreigners living in Japan, you will be responsible for customer support and shipping processing services for Wi-Fi routers and SIM services.
While gradually improving work knowledge, they are also responsible for telephone support.
■Make inquiries (email/chat) about products. Accommodation and address changes, whether overseas models can be used in Japan, communication speed, return methods, etc.
confirm. It handles 60 emails and 10 chats per day. We will proceed in cooperation with other employees and part-time workers.
■The order details from the customer are converted to Japanese and the shipping procedure is carried out. Describe the product arrival time and place of stay in Japan. We are also responsible for packaging and shipping products.
Online Interview

Japanese level

Business level (Equivalent of N2)

Employment type

Full-time job

Industry

Information technology, communications, and the internet / Telecom related

Salary / Work Hours

Other
Monthly Salary ¥230,000 ～ ¥298,000
 09:00 AM ~ 06:00 PM

Work Hours

5 to 5 days per week

From 8 hour(s)/day


Start At 9 A.M.

Trial period

90 days
No change

Work location

〒160-0023 Tokyo 新宿区西新宿１丁目３−１３ zenken plazaⅡ Display Map Toei-Oedo line / 都営大江戸線 Shinjuku Nishiguchi　新宿西口 walk 1minute Odakyu-Odawara line / 小田急小田原線 Shinjuku　新宿 walk 5minute Seibu-Shinjuku line / 西武新宿線 Seibu Shinjuku　西武新宿 walk 5minute

Transportation

Transportation fully reimbursed（There are conditions）

Transportation Fee Covered

Days off

Sat / Sun / National Holidays / Shift System


Shift System

Overtime work

Have

給与昇給基準

Position

Insurance

labor insurance (including employment insurance and worker's compensation insurance) / Health Insurance (Including nursing-care insurance) / Welfare Insurance

Other benefits

・Overtime allowance
・Paid leave
・Pay raise

Preferred

Long-Term Work Welcome

Status Click here for the status of residence confirmation page

Those who have a status of residence that allows them to work
※There might be cases where visa conditions apply by the listed company

Interview method

Online interview

Phone interview


You will be interviewed through one of these methods.The interview method will be finalized when the company contacts you.

Work environment / atmosphere

Prominent age group

10s
20s
30s
40s

Ratio of men to women

Male
Female

Percentage of foreign workers

Few
Many

An environment where you can use your native language

Few
Many

Experience employing foreign workers

Have
None

Frequency of japanese use

Few
Many

No smoking indoors

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Job ID：27714
Date of Job Update：2024/10/2
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